Privacy Policy

Who we are

SwitchaDesign / סוויצ’ה is operated by סוויצ’ה, an Israeli עוסק מורשה. Our business address is עץ המשאלות 17, שלומי, ישראל. You can contact us at SwitchaDesign@gmail.com or +972504009500.

Our website presents our activities, services and products and lets you ask questions, request quotations and discuss potential work. It does not provide online checkout or payment processing.

Inquiries and correspondence

The contact form asks for your first and last name, email address and phone number. You may also provide your country, company, inquiry subject and message. We use these details to review your inquiry and respond to it. Please do not include passwords, payment information or unnecessary sensitive information.

The form sends an internal notification to our business mailbox and a separate acknowledgement to the email address you provide. The internal notification includes your submitted details and the submission time. Your email address is its Reply-To address, allowing us to reply directly to you. The acknowledgement contains fixed receipt information and does not reproduce your inquiry. It is not an order acceptance or approval to begin work.

We do not use inquiry details for marketing emails. Correspondence is limited to acknowledgement and substantive responses concerning the inquiry.

Dor is the only person who accesses the business inquiries in Gmail and does not forward them to other people. This is separate from processing by the service providers described below.

Providers and embedded content

Cloudflare hosts and delivers the website and processes technical request information for operation and security. Cloudflare Turnstile helps protect the form from automated abuse. Rate-limiting safeguards use pseudonymous identifiers derived from request IP addresses and submitted email addresses. These checks do not verify ownership of an email address. See Cloudflare’s privacy policy and Turnstile’s privacy policy.

Resend transmits the internal notification and the separate acknowledgement. It processes email addressing information, message content and delivery records. Its published practices state that email and log data on the Free plan are retained for 30 days while the account is active and that customer data is stored in the United States. Its sending-region setting does not determine storage location. See Resend’s data handling information.

Google Gmail receives and stores inquiries in our business mailbox. Google Maps is embedded on the contact page. When the map loads, your browser connects to Google, which may process technical information and use cookies or similar technologies under its policies. The map loads as you approach it on the page. See Google’s privacy policy.

These providers may process information outside Israel. Social-media links take you to the respective external services when followed. We do not use advertising or website analytics tags on this website.

Safe retries and browser storage

To avoid creating duplicate inquiries after a page refresh, the form stores a signed submission reference, a fingerprint of the submitted details and a processing status in your browser’s session storage. It does not store your name, email address or message text there. This recovery information is associated with the browser tab/session and is not used for marketing. If an attempt is definitively rejected before any email request, you can correct the details and submit again. If the result is uncertain or only partly confirmed, retry the existing inquiry with the same details. A retry initiated by you is available for up to 23 hours; after that, or if recovery information is unavailable, contact us to check an uncertain inquiry before submitting again.

After a completed inquiry, refreshing does not start another submission. You can explicitly choose to start a new inquiry.

The website application does not maintain an inquiry-content database or write inquiry content to its application logs. This does not mean that the email providers retain no records.

Retention

Currently, inquiries are not routinely deleted and there is no fixed deletion schedule. The business mailbox’s retention practices are separate from the providers’ retention periods. Client documents, purchase orders, agreements and invoices are considered separately from general lead correspondence.

Privacy questions

For questions about this policy or requests relating to your personal information, contact SwitchaDesign@gmail.com. We may need information to identify the relevant inquiry. How a request is handled depends on the applicable requirements and the circumstances of the request.